FAQ

Find most common questions asked to OIRE...

How do I submit a data request via Request Desk?
To submit a data request/ticket to OIRE: 1) Access Request Desk via URL address https://floridapolyoire.freshdesk.com/support/login 2) Clic...
Thu, Aug 14, 2014 at 2:47 PM
Can I attach documents to my request?
Yes. OIRE encourage requesters to attach documents to their request to provide details on the purpose of the request, communicate any related information to...
Thu, Aug 14, 2014 at 4:34 PM
I submitted a ticket. What to expect next?
You'll will receive an email acknowledging OIRE received your request.  OIRE will assign a staff member (agent) to work on your request and he/she will...
Thu, Aug 14, 2014 at 4:34 PM
When will OIRE provide the data requested?
It is OIRE policy to provide all data and resolve a data request/ticket within 3 to 5 business days, depending on data availability and request priority.
Thu, Aug 14, 2014 at 4:34 PM
Are there OIRE reports published on the Request Desk?
Yes.  OIRE publishes reports and statistical analysis for academic and non-academic data/information both in Request Desk and at Florida Polytechnic Website...
Thu, Aug 14, 2014 at 4:34 PM
Who should I contact for technical support?
For technical support and/or immediate assistance contact OIRE staff at 863-874-8543.  Florida Polytechnic IT Helpdesk should not contacted unless software ...
Thu, Aug 14, 2014 at 4:34 PM
I can't change my username/email in my profile page
To change your username/email please contact OIRE and an account administrator will be able to change it.
Thu, Aug 14, 2014 at 4:34 PM